DCPROXY Privacy Policy
Last updated: December 05, 2025
Overview
This Privacy Policy explains how DCPROXY (“we”, “us”, “our”) collects, uses, and protects personal and technical information when you use our store on Sell.App and our IPv4/IPv6 proxy services.
By purchasing any product or using our services, you agree to the practices described in this Policy.
1. Data Controller and Contact
DCPROXY acts as the data controller for information processed in connection with the store and proxy services.
If you have any questions about this Policy or your data, you can contact us at: support@dcproxy.com.
2. Information We Collect
2.1 Account and Order Information
- Email address used for purchases and communication.
- Nickname / Username associated with your Sell.App account or order.
- Order details (products purchased, prices, currency, timestamps).
2.2 Payment and Transaction Logs
- Payment method details (e.g., Stripe, Crypto).
- Transaction IDs and statuses provided by payment processors.
- Note: We do not store full credit card numbers or sensitive crypto wallet keys. These are processed securely by third-party providers (Stripe, crypto gateways).
2.3 Technical Service Logs
Important: To ensure service stability, prevent abuse, and comply with legal requirements, we may automatically collect the following technical data:
- Store/Panel Logs: IP address used to access the store or control panel, browser User-Agent, and login timestamps.
- Proxy Usage Logs: Connection metadata, including source IP, target URL/domain, and connection timestamp.
2.4 Support Communications
We collect data you provide when contacting us via email or support tickets, including message content, screenshots, and contact details.
3. How We Use Your Information
We use the collected data for the following purposes:
- Service Provision: To process orders, deliver proxy credentials, and manage your subscription.
- Security & Abuse Prevention: To detect and prevent fraud, unauthorized access, DDoS attacks, and violations of our Terms of Service.
- Support: To resolve technical issues and respond to your inquiries.
- Legal Compliance: To comply with applicable laws, regulations, and valid legal process.
4. Data Sharing and Third Parties
We do not sell your personal data. We share data only with trusted service providers necessary to operate our business:
- Sell.App: Our e-commerce platform provider (processes orders and account data).
- Payment Processors: Stripe and third-party cryptocurrency gateways (for payment processing).
- Infrastructure Providers: Hosting and server providers (e.g., data centers in the US/EU) that power our proxy network.
- Legal Authorities: If required by law or to protect our rights and safety.
5. Data Retention
retention Period
We retain personal data and logs only as long as necessary for the purposes set out in this Policy:
- General Retention: Up to 3 years for account data, transaction records, and technical logs to satisfy legal, accounting, and security requirements.
- After Retention: Data is securely deleted or anonymized once the retention period expires.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data (subject to our legal retention obligations).
- Objection: Object to processing based on legitimate interests.
To exercise these rights, please contact us at support@dcproxy.com.
7. Cookies and Analytics
We do not currently use third-party analytics services (like Google Analytics). The store platform (Sell.App) may use essential cookies to maintain your session and cart functionality.
8. Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, no method of transmission over the Internet is 100% secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective immediately upon posting. We encourage you to review this page periodically.
